Chat Support

Hours of Operation for Chat:

Sleep Diagnostics / Sleepware G3
NightBalance / Lunoa:
Chat not availble

EncoreAnywhere / Care Orchestrator
Mask Selector Software:
Monday-Friday:  8:30am-7pm ET, except holidays


Outside of these hours: 
Please call us at 1-800-345-6443 or email us at:  software.support@philips.com
Or call us at: 1-800-345-6443, Options 4-6-1

Chat support is based in the United States of America. French, Spanish, and Portuguese will be automatically translated for English speaking support representatives.
Please do NOT input any patient information or sensitive data on this page.

If you are a patient using a Philips/Respironics device, please call our Patient Interaction Team at
1-800-345-6443 then press #, or email them at pcms.support@philips.com.

If you are contacting us about the Medical Device Recall Notification for Continuous and Non-continuous Ventilators please call 1-877-907-7508 for support or visit our website: philipsSRCupdate.expertinquiry.com

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Please do NOT include any patient data or sensitive data on this page.
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