Support Portal

Chat Support

Hours of Operation for Chat:

Sleep Diagnostics / Sleepware G3
NightBalance / Lunoa:
Chat not availble

Care Orchestrator / EncorePro2
Mask Selector Software:
Monday-Friday: 8:30am-6pm ET, except holidays

Outside of these hours:
Please call us at 1-800-345-6443 or email us at: software.support@philips.com
Or call us at: 1-800-345-6443, Options 4-6-1

Chat support is based in the United States of America. French, Spanish, and Portuguese will be automatically translated for English speaking support representatives.
Please do NOT input any patient information or sensitive data on this page.

If you are a patient using a Philips Respironics device and need assistance, please call our Patient Support Team at 1-800-345-6443 then press #.

If you are contacting us about the Medical Device Recall Notification for Continuous and Non-continuous Ventilators please call 1-877-907-7508 for support or visit our website: philipsSRCupdate.expertinquiry.com

Chat support is closed until Thursday at the above hours. For assistance, please call at 1-800-345-6443. We apologize for the inconvenience.

Chat Support

Session Key

Support for this issue is currently closed.